HR Operations & Organizational Scaling
Built and scaled HR operations from the ground up, establishing recruiting, onboarding, training, and employee development processes that supported 7× company growth, from 50 to 370 employees.
Internal Talent & Career Growth
Built a promote-from-within model and career paths for high-performing employees; filled virtually all management roles internally, retained ~95% of internally developed managers, and reduced first-year management turnover to near zero versus external hires typically leaving within 12 months.
Employee Training & Retention
Built a structured onboarding and sales training program combining role-specific training, coaching, and team placement; increased 1-year employee retention by 4× compared with direct external hires.
COVID Workforce Growth
Developed an operational strategy to maintain 100% in-office operations during COVID, overcoming workforce transportation constraints and enabling continued hiring; grew headcount by 48%, from 250 to 370 employees.
Sales Performance Development
Built an employee development system combining structured training, QA feedback, and manager coaching to improve sales performance; increased sales efficiency per lead by 2–4×.
Payroll Process Optimization
Redesigned and streamlined payroll operations as the organization scaled, reducing processing time while supporting significantly higher volume; increased payroll processing efficiency by 12×.
Data & Lead Security
Implemented a comprehensive security program across internal systems, CRM processes, and data access; reduced lead losses by 97%.
